Managed IT Services
Fluid IT Services supports hundreds of companies, in the Dallas / Fort Worth area and beyond, of various sizes, with our comprehensive set of cost-effective ongoing IT support plans. Our plans are all built around a spirit of a proactive partnership approach, versus a traditional break-fix relationship. We don’t want to just react to issues when something isn’t working.
When you work with Fluid IT Services, we partner with you to develop the plan that fits your needs and grows with your business needs. Our plans enable you to leverage all levels of our team from senior-level advisory/CIO resources to our Level 1 technicians.
All our support plans deliver that capability – regardless of your monthly commitment.
Business Management
Dedicated technical business advisor to ensure we understand your business, provide an IT roadmap to stay aligned, and provide project management.
Responsiveness
2-hour response service level agreements, with a typical response within 15 minutes.
Vendor Management
Providing consolidated management of your technology vendors.
Help Desk
Providing unlimited help desk support for all users and infrastructures.
Security
Remote monitoring and management, including anti-virus / anti-malware support for all endpoints
Virtual CIO
Proven strategic methodology to increase business value through quarterly reviews.
Microsoft
Microsoft 365, Office 365, and Azure support.
Optional services include:
Voice and unified communication services and off-site backup of end-user computers and servers.
