Frequently Asked Questions

• What does MSP stand for? 

  Managed Service Provider

• What is included in an MSP Plan?

  Think of it like having your own internal IT department. It covers Helpdesk, network, server, cloud, Microsoft 365, security, virtual CIO consulting and more.

• How is an MSP Plan priced?

  Pricing is per user and all-inclusive. Charges can fluctuate monthly up and down as you add or remove users.

• What does an MSP Plan not include?

  It does not include software development, cabling, audio/visual or mobile phones. However, we do help in getting support for them.

• What is a valuable, but often overlooked, benefit of the Managed IT Services Plan (MSP)

  The technology roadmap. The technology roadmap is the single most valuable strategic ongoing process to ensure technology is aligned to the business and the business continues to improve and obtain value from IT.

• Does the MSP Plan include help with purchasing new equipment (laptops, etc)?

  Yes. We have a dedicated procurement department for this purpose. The MSP Plan includes providing product guides for devices your company uses and handles procurement and warranty management.

• What is the term of an MSP Plan?

  Annual

• What are the payment terms for an MSP Plan?

  Invoices are due monthly at the beginning of the month. We accept check, credit card and ACH.

• How do you handle onsite work in town and remote office locations?

  We have tools to do almost everything remotely, which is most time and cost-effective. If the task requires an onsite technician, we have the ability to send technicians anywhere in the country.

• Does the MSP Plan include project work?

  Because projects are not as frequent and have their own requirements, we bill for them separately after being approved. 

• How quickly can you start an MSP Plan with a new client?

  We have a quick discovery process to confirm the business and technical aspects of the client and can typically start onboarding within a week.

• What is your typical ‘good’ MSP client?

  We focus on the small to mid-market segment with between 25 - 200 employees, although we handle smaller and larger. We do not accept every prospect as a client, it must be a good fit for both parties. The best relationships are when the business views us as a true partner.

• Does the MSP Plan include documenting our systems?

  Yes. We have a software tool specifically designed to document our clients’ technology operations, vendors, and systems. This data is maintained by Fluid but owned by the client. We can provide exports of the information upon request.

• Why would I sign up for an MSP Plan?

  The number one reason is to allow the business to stop dealing with IT issues/tasks and refocus that time and effort on the business. Secondarily, it is to receive best-in-class service and advice on all technology matters for continual improvement.