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Optimizing IT Services: A Top-Down Approach with Fluid IT
In today's fast-paced business landscape, having reliable and efficient IT services is more important than ever. Yet,...
Fluid IT Services supports hundreds of companies, in the Dallas / Fort Worth area and beyond, of various sizes, with our comprehensive set of cost-effective ongoing IT support plans. Our plans are all built around a spirit of a proactive partnership approach, versus a traditional break-fix relationship. We don’t want to just react to issues when something isn’t working.
When you work with Fluid IT Services, we partner with you to develop the plan that fits your needs and grows with your business needs. Our plans enable you to leverage all levels of our team from senior-level advisory/CIO resources to our Level 1 technicians.
All our support plans deliver that capability – regardless of your monthly commitment.
Fluid IT offers a wealth of IT professional services to help your business grow.
Dedicated technical business advisor to ensure we understand your business, provide an IT roadmap to stay aligned, and provide project management.
2-hour response service level agreements, with a typical response within 15 minutes.
Providing consolidated management of your technology vendors.
Providing unlimited help desk support for all users and infrastructures.
Voice and unified communication services and off-site backup of end-user computers and servers.
Managed Service Provider
Think of it like having your own internal IT department. It covers Helpdesk, network, server, cloud, Microsoft 365, security, virtual CIO consulting and more.
Pricing is per user and all-inclusive. Charges can fluctuate monthly up and down as you add or remove users.
It does not include software development, cabling, audio/visual or mobile phones. However, we do help in getting support for them.
The technology roadmap. The technology roadmap is the single most valuable strategic ongoing process to ensure technology is aligned to the business and the business continues to improve and obtain value from IT.
Yes. We have a dedicated procurement department for this purpose. The MSP Plan includes providing product guides for devices your company uses and handles procurement and warranty management.
Annual
Invoices are due monthly at the beginning of the month. We accept check, credit card and ACH.
We have tools to do almost everything remotely, which is most time and cost-effective. If the task requires an onsite technician, we have the ability to send technicians anywhere in the country.
Because projects are not as frequent and have their own requirements, we bill for them separately after being approved.
We have a quick discovery process to confirm the business and technical aspects of the client and can typically start onboarding within a week.
We focus on the small to mid-market segment with between 25 - 200 employees, although we handle smaller and larger. We do not accept every prospect as a client, it must be a good fit for both parties. The best relationships are when the business views us as a true partner.
Yes. We have a software tool specifically designed to document our clients’ technology operations, vendors, and systems. This data is maintained by Fluid but owned by the client. We can provide exports of the information upon request.
The number one reason is to allow the business to stop dealing with IT issues/tasks and refocus that time and effort on the business. Secondarily, it is to receive best-in-class service and advice on all technology matters for continual improvement.
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No matter how you partner with us, we help you plan every step of the way. We’ll make sure to prioritize your immediate needs, help fill in gaps to create a solid IT foundation, and then make sure IT initiatives align with your business goals. It’s all part of the Strategic IT Roadmap we build for all our clients. Stop dealing with all the IT challenges and let us handle them for you.