Don’t Just Connect. Lync!
“Unified communications” is a big buzzword right now. The term is pretty self-explanatory – it means the integration of real-time communication services, such as phone, instant messaging, screen-sharing and video conferencing.
That’s the definition, but in use, unified communications is a very effective growth tool for your small, medium or enterprise business.
As business becomes increasingly global and mobile, it’s no longer just a luxury to be able to communicate from a variety of locations with multiple devices – it’s a necessity to doing business today.
How Unified Communications Improve Your Business
A truly effective unified communications platform will manage all of this for your business:
- Phone calls
- Conference call scheduling and deployment
- Video conferencing
- Instant messaging
- Document sharing
- And more!
All of that is managed with a single, integrated and streamlined tool that can be used on almost any Internet-connected computer or smartphone.
Big Benefit 1: Increase productivity and agility
When you have a single tool that can provide you with any communication need you have, life and business get so much simpler. You can join a conference call from your PC, answer an instant message from your smartphone, or share your screen with someone in Tokyo while you’re located in Houston.
Unified communications give you flexibility in format, device and location, while integrating all of your communication tools into a single platform. You can be as productive on the road as you are in the office. You can talk to a teammate on the opposite side of the world with no loss of audio or video quality.
Big Benefit 2: Reduce costs
Unified communications platforms allow you to consolidate all your disparate communication systems into one single tool. It will replace your
- PBX phone system
- clunky video conferencing solution
- conference call and webcast software
- old, unstable instant messenger
It integrates all of those tools into a single platform. That platform can then integrate with your call-center management software if you need it to. It really is an all-in-one solution for your business communication.
Imagine the savings for your business when you only need IT support for a single tool instead of five or six different communication tools!
Big Benefit 3: Enable more meaningful connections
Collaboration requires quality communication. If you’ve been in business for a while, you know this intimately.
What happens when the audio is garbled during phone calls across the country, or across the world? What happens when all of your employees are working off of different instant messaging solutions? What happens when video conferencing or screen-sharing software only works half the time? Communication breaks down – and collaboration becomes impossible.
Moving to a unified communications platform ensures company-wide software compatibility and quality. It makes communication easier and better. That will enable your employees to build better relationships with each other and with your customers – and that will empower your business.
Our Recommended Solution
Microsoft Lync (soon re-launching as Skype for Business) is one of the leading unified communications tools on the market right now. This is the solution we use ourselves and recommend to our customers.
Lync was an easy choice for us because of its user-centric software and comprehensive suite of communication tools and functions. It allows our clients to integrate a social-enterprise approach to their business, and fosters powerful communications practices across their teams and with their customers. It also integrates with all Microsoft productivity tools, including Office and Exchange.
But don’t take our word for it. Here is what two of our clients have to say about using Lync in their businesses:
“Our firm has used Microsoft Lync unified communications for several years now and we are very pleased with the system. The phone has been very easy to use and the whole system is very user friendly.” – April V. Krajnyk, Greg Jones Law
“We are a small organization and made the switch from traditional desk phones to a new VOIP system. GeniSys (now a part of Fluid IT Services) helped us transfer our office over to Microsoft Lync and we found the process easy and fast. We enjoy the mobility of Lync. We can call any client and/or customer from any computer we want. We are very happy with the change.” – Alden Galvanek, Operations Manager, The Chatham Group
Robust Communications Tool for a More Robust Business
Unified communications empowers your business to increase productivity, enable more meaningful connections and ultimately transform your business over the long-term.
Find out more about what Microsoft Lync (aka Skype for Business) can do for you and how we can help you set up the solution that will drive your business forward by visiting our Unified Communications page.